Contraindications

It is your responsibility to inform us of ANY medication or medical conditions that you may have prior to booking. 

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The following are examples of contraindications that can prevent or restrict a facial treatment:
- Pregnancy
- Prone to keloid scarring
- On acne medication such as prescription/over the counter creams or antibiotics.
- Taking Roaccutane. You must have stopped taking for a year.
- Using retinols, benzoyl peroxide, AHA/BHA’s less than 1 week before the treatment day.
- You have an active cold sore.
- You have a bacterial or fungal infection.
- You have a stye or conjunctivitis.
- You have active eczema or psoriasis on your face.
-You have a history of getting eczema on your face.
- You have a history of getting psoriasis anywhere on your body.
- You have fresh bruising on your face.
- Any autoimmune diseases.
- You have diabetes which is not under control.
- Been sunbathing, sunburnt or using sunbeds 1-2 weeks before the treatment.
- Cancer
- Severe acne
- Contagious diseases

 

Cancellation/Rescheduling Policy

Please note that all deposits are non-refundable, meaning if you cancel your appointment completely you will lose your deposit. 

However, you can reschedule your appointment and transfer the deposit to a new date but you must provide us with at least 48 hour notice prior to your appointment.

You can only reschedule your appointment 3 times. After this you will have to pay a new deposit for a new booking. If you are more than 10 minutes late to your appointment, your appointment will either be cancelled or the treatment time will be reduced however you will have to pay full price. 

Children & Plus ones

We politely ask that you attend your appointments alone. To comply with health and safety regulations we request that children and babies are not brought to the salon. You must be over the age of 18 to have the treatments in our clinic, or you will need to come accompanied by a parent or guardian.